SLA (Service Level Agreement)

SLA (Service Level Agreement)

SLA (Service Level Agreement) Dedicated and Virtual Servers

This Service Level Agreement (“SLA”) applies to all customers who have purchased the Dedicated Server Service or Virtual Servers from Lenake (hereinafter the “Service”). Lenake is committed to providing continuity of Service in order to ensure the best performance and a very high level of uptime that will be monitored on a monthly basis. SLA

99.999% Network availability

100% For electric power supply

If the percentages indicated above fall below the guaranteed parameters, Lenake will compensate every hour of disruption with a credit equal to one day to be used at the next renewal. In order to receive the Monthly Percentage Credit, it is necessary to request it no later than 15 days from the date on which the unavailability of the server occurred. The request must be made by the Customer from their control panel by opening a ticket, with which the Customer must give evidence of the problem encountered and the exceeding of the guaranteed threshold, the date and the initial and final time of the unavailability of the Service. Lenake reserves the right to verify what is reported by the Customer and upon successful feedback will proceed to recognize the indemnity provided to the Customer. Limitations It is understood that the Monthly Percentage Credit will not be recognized to the Customer in the hypothesis in which the unavailability of the Service or in any case if the interruption of the Service depends on:

Ordinary maintenance previously communicated and / or extraordinary of the Service;

Third party attacks;

Customer’s error (commissive or omission);

Accidental case or force majeure;

Causes that determine the total or partial inaccessibility of the Customer Service attributable to faults in the Internet network outside the Register perimeter and in any case outside its control.

Other reasons that are beyond the technical control of Lenake.

Advertising Solutions with Lenake

Advertising Solutions with Lenake

With over 15 years active experience in website design and advertising, we can handle any size job, industry, and need while providing a professional, yet very affordable solution. To date, we have designed and maintained over a lot of web pages and acquired the skills, familiarity, and know-how to recognize what works and what doesn’t. This is how we offer our clients the most creative and innovative web site design with supportive services and updates for their changing business needs. 

We realize that you don’t have time to worry about your website, its construction and maintenance. That is why we offer complete, professional solutions for every industry and size business. Old-fashioned, professional values are brought together with sate-of-the-art technology into unique advertising programs that puts you at the leading edge of your competition.