FAQ - Hosting Section

How does Web Hosting work?

Lenake provides hosting services to the customer. All this is based on the purchase of a hosting plan (Linux or Windows) and associate a domain with it.

What tools or software can I use to build my website?

The Softaculous App Installer service is provided free of charge to all those who purchase or have already activated a domain with Lenake on Linux Hosting or Windows Hosting.

What kind of web hosting plan do I need?

The choice of hosting plan depends on the need of the project. If you have any doubts, contact lenake support, where you will find a free consultation.

Purchased a hosting plan, now what do I do?

If you have just purchased one of our Linux / Window plans, we will take care of your order as soon as possible, providing you with all the login credentials to immediately start using your hosting.

What does free domain registration mean?

Free domain registration is included in some of our promotions on lenake.com. The domain considered “free” has a validity of 1 year and will be renewed at list price.

How do I transfer my Web pages to your server?

Once you have transferred your hosting and domain into our lenake servers, make sure you have backed up your files and databases from your previous hosting so that you can get back to your website online without any problems.

Warning: Lenake is absolutely not responsible for the loss of data from previous hosting, do not assume any responsibility for the file / database transfer to our servers.

What version of PHP does it support?

Lenake servers support all versions of PHP, including the latest PHP 7.2

Do you offer a money-back guarantee?

 We do not offer any refund for the hosting service.

I have other questions

If you have other questions / concerns, you can contact our technical staff, who is always at your disposal to help you in anything.

NEED HELP? Call our support 24/7 at (+39) 069499752 ITA or Live Chat